Privacy policy

The Platform or Batixi: The downloadable application for mobiles and tablets, Batixi, operated by APPCORPORATION, which connects individuals and professionals in the construction and renovation sector, as well as the website(s), tools, and other equipment used for this purpose.

The LLC APPCORPORATION, with its registered office at Chaussée de Buda 100, Brussels, Belgium, registered in the Crossroads Bank for Enterprises of Belgium under number 0763.464.036 and VAT number BE0763464036.

For the purposes of this Charter, 'APPCORPORATION', 'we', 'our', or 'ours' refer to the LLC APPCORPORATION. 'You' and 'your' refer to the users.

Email: contact@batixi.com

Personal data is any information relating to an identified or identifiable natural person.

The data controller is the person who determines the purposes and means of processing personal data.

APPCORPORATION is the data controller and processes your personal data on its own behalf.

APPCORPORATION processes your personal data in accordance with the applicable legal provisions, namely the General Data Protection Regulation (GDPR) of April 27, 2016, and the Belgian law of July 30, 2018, on the protection of individuals with regard to the processing of personal data.

In the following table, you will find the details of personal data processing carried out by APPCORPORATION.

Processed Data	Legal Basis of Processing	Purpose of Processing	Retention Period
Data submitted by the user in the contact tab of the website www.batixi.com, including name, first name, email address	Necessary for the performance of the contract	Responding to user requests	Time required for request fulfillment and up to 2 years after completion
Data required for registration on the platform: name, first name, email address, encrypted password	Necessary for the performance of the contract	Enabling user registration on the platform	As long as the user remains registered and up to 2 years after unregistration
Data submitted by the user to benefit from the registered user experience and receive commercial communications: data as mentioned in the previous point + profile picture, phone number, VAT number, profession, mailing address, reviews from other users, content of direct messages (participants and encrypted messages), friends list	User consent	Enabling the user to benefit from the registered user experience. Receiving personalized commercial communications (newsletters, updates, loyalty programs, promotion codes). Statistical purposes	Time required for request fulfillment and up to 2 years after completion
IP address, number of accounts per IP address	User consent	Determining the type and frequency of visits to the website www.batixi.be and the platform	Up to 2 years after each visit
Voluntarily submitted by the user for posting advertisements: city and country of work, mailing address, phone number, ad author, other information submitted by the user	User consent	Enabling the user to benefit from the registered user experience (execution of work) and statistical purposes	As long as the user remains registered and up to 2 years after unregistration
Data submitted by the user to report a problem or file a complaint: title, problem description, report author	Necessary for the performance of the contract	Resolving the user's problem. Handling complaints. Statistical purposes	Time required to find a solution to the problem or up to 2 years after completion
Cookies on the website www.batixi.com	User consent	Facilitating navigation or visits and knowing the user's language preference	Until the user deletes the cookies through browser settings and up to 6 months after the visit
Billing information (address, encrypted bank details, VAT number)	Legal obligation and necessary for the performance of the contract	Enabling payment of subscriptions and/or entering into the agreement between the individual and the professional. Accounting and tax obligations	7 years after the date of the event giving rise to billing
All personal data mentioned above	APPCORPORATION's legitimate interest	Ensuring the operation and maintenance of the platform, the effectiveness of the service, user satisfaction, and compliance with user service preferences. Detection of misuse and fraud	As long as the user remains registered and up to 2 years after unregistration
Name, first name, IP address, mailing address, billing information (address, encrypted bank details, VAT number)	User consent and legal obligation	Detection of money laundering and other crimes, security	5 years after the date of the event giving rise to processing

In accordance with the processing described in the table, we may process the User's personal data based on their consent (i), the necessity for the performance of the contract between the User and APPCORPORATION (ii), the necessity for compliance with a legal obligation (iii), and the necessity for the legitimate interests pursued by APPCORPORATION.

(i) When processing is based on consent, we collect your consent through appropriate checkboxes at relevant moments. You are also regularly asked to accept this Privacy Policy. The consent includes your consent to receive Commercial Communication as described in Article 12 of the Terms and Conditions.

In such case, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before withdrawal or the lawfulness of processing on grounds other than consent.

(ii) When processing is based on the performance of the contract, APPCORPORATION processes only the personal data that is strictly necessary to perform the Service. Without this personal data, APPCORPORATION would not be able to determine your needs, provide you with assistance, enable you to register on the Platform, process payments, and address issues and complaints.

(iii) When processing is based on a legal obligation, APPCORPORATION is required to process certain personal data in accordance with the law. This is particularly the case for anti-money laundering practices, tax obligations, protection of our assets, or establishment of evidence.

(iv) When processing is based on our legitimate interest, APPCORPORATION may process personal data based on our legitimate interest in the operation of the Platform and the efficiency of the Service. APPCORPORATION does not retain personal data for longer than strictly necessary for the purposes for which it was collected or longer if required by law. Without your personal data, we would not be able to perform the Service and fulfill our role as an intermediary between Users and make the Platform available.

The staff involved in processing personal data within APPCORPORATION will be bound by appropriate confidentiality obligations. We ensure that only personal data related to specific tasks is processed.

We do not use your personal data for profiling purposes. If this were to be the case in the future, we would inform you in advance and explain the reasons and consequences of this use.

We also do not use your data for automated decision-making, except for the automatic deletion of data that is no longer necessary.

Your personal data will not be sold without your express and prior consent.

When a User selects an advertisement from another User, the latter will receive the personal data of the former to facilitate physical meetings, quotes, contracts, and work. As the User enters into a direct contractual relationship with the Professional, they will have their own privacy policy. If the User has any questions regarding the processing of personal data, they are requested to contact the Professional directly.

In order to carry out the processing detailed in Articles 4 and 5, we may need to share your personal data with third parties who are subject to similar confidentiality obligations. APPCORPORATION will remain responsible for these processing activities:

Our IT subcontractors to ensure the operation of the platform;
When you choose a partner organization to simulate construction loans, or when you consult products and services available for sale on the platform by third-party organizations, these third parties will transmit or receive personal information about you from us;
To comply with our legal obligations, process disputes and complaints, defend our rights in court, we may disclose your data to authorities or our lawyers.

When a third party or User contacts us regarding an Advertisement, Quote, Contract, or Work, they may provide us with personal data concerning a User.

In certain cases, we process personal data relating to individuals other than the User themselves, based on APPCORPORATION's legitimate interest in ensuring the efficiency of the Service, including parents, children, partners, employees, legal representatives, administrators, or shareholders of the User.

We may also transfer your data outside the European Economic Area. You expressly consent to the transfer to the following organizations:

Our database hosting service: DigitalOcean. You should review the platform's privacy policy: https://www.digitalocean.com/legal/privacy-policy;
Facebook and Google: When you register or log in to the platform, you can use Facebook or Google. Facebook and Google transmit or receive your identification data, including name, first name, and email address, from us;
App Store and Play Store: These may require the use of personal data to make the platform available to the public;
Stripe: When you make payments on the Stripe platform, Stripe transmits or receives your billing data, including address, encrypted bank details, and VAT number.

We have verified that the countries concerned provide an adequate level of protection, either through a decision by the European Commission or by implementing appropriate safeguards.

When using the Platform, we may use functional cookies, in particular a cookie related to the language preference of the User.

It is possible to adjust your cookie preferences in your browser. However, please note that some parts of our Platform may not function correctly as a result.

APPCORPORATION takes the necessary technical and organizational measures to prevent any violation of personal data. In case of a breach in our computer system, we will immediately take appropriate measures and inform the authorities.

The platform is intended for individuals aged 18 and older. However, we are unable to verify the age of each user. Parents are requested to supervise the activities of their children. If you have any concerns regarding the processing of personal data of minor children, please inform us immediately.

Furthermore, you have certain rights. Below is an explanation of how to exercise these rights in accordance with the law.

Our contact information is provided in Article 1 of this policy.

(i) Right of Access
At any time, you have the right to access the personal data we process about you. You can also obtain a copy of this data.

(ii) Right to Rectification
You can submit a written request at any time to obtain rectification of the personal data we process about you if it is inaccurate or incomplete.

(iii) Right to Erasure (or 'Right to be Forgotten')
At any time, you can submit a written request to have the personal data we process about you erased, provided that one of the following reasons applies:
- The data is no longer necessary for the purposes for which it was collected
- You have withdrawn your consent (where the processing was based on consent)
- You object to the processing and there are no overriding legitimate grounds for the processing
- The processing was unlawful
- Erasure is required by law

(iv) Right to Restriction of Processing
At any time, you can submit a written request to restrict the processing of the personal data we process about you, provided that one of the following reasons applies:
- You dispute the accuracy of the data
- The processing is unlawful
- We no longer need your data, but you need it for the exercise of legal claims
When processing is restricted, this personal data may only be processed with your consent, for the exercise of legal claims, for the protection of the rights of another person, or for reasons of significant public interest.

(v) Right to Object
At any time, you can submit a written request, based on reasons relating to your particular situation, to object to the processing of your personal data based on our legitimate interests. We will no longer process this data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or for the exercise of legal claims.

(vi) Right to Data Portability
At any time, you can submit a written request to receive the personal data we process about you, which you have provided to us, in a structured, commonly used, and machine-readable format, in order to transmit this personal data to another controller, where the processing is carried out by automated means (and to the extent such processing exists, which is not the case as of the date of this policy).

(vii) Right to Withdraw Consent
At any time, you can submit a written request to withdraw your consent. The withdrawal of your consent shall not affect the lawfulness of processing based on consent before its withdrawal. In that case, it may not be possible to use the platform as a consequence.

APPCORPORATION makes its best efforts to comply with its legal obligations regarding personal data and to address your complaints as soon as possible and, at the latest, 1 month after receiving them. Please inform APPCORPORATION of any issues regarding the processing of your personal data or any contradictions or inconsistencies in this privacy policy.

However, if you are not satisfied, you have the possibility to lodge a complaint with the Data Protection Authority by mail (Rue de la presse 35, 1000 Brussels, Belgium) or through the authority's website (https://www.autoriteprotectiondonnees.be/citoyen/agir/introduire-une-plainte)

For the proper functioning of the application, Batixi reserves the right to send emails to its users to inform them about important updates and other announcements.

We reserve the right to modify this privacy policy to inform you of any processing of personal data that we have not considered and to ensure our compliance with applicable legislation.